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To help discern Figi’s aggregate call-center staffing needs, Paul uses numerous metrics such as catalog drop dates, usual call-to-order ratios, average call length by type, and anticipated call volumes per day and per week based on historical data and marketing forecasts. Additionally, she tracks and monitors actual call volume and makes staffing adjustments as necessary.
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- Companies:
- Figi's
Reported Donna Loyle
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