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Flexible Scheduling
The first objective is to determine how many seasonal agents to hire and by when they need to be trained. For example, when planning for the 2002 holiday season, Paul calculated that in the peak week in December, she would need 37,000 staff hours of call-center coverage. Each agent typically worked an average of 31 hours per week.
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- Companies:
- Figi's
Reported Donna Loyle
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