MeritDirect Event Panel Heading Back to the Future, Part 3
The larger the order, the more the risk and the more likely someone wants to hear a person on the phone so they know they can get their order by a specific day. We played around with pop-up chat on our site, because even if they chat with us we have a chance to build better value customers.
Q: How do you plan to get through the next 12 months to 18 months?
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