MeritDirect Event Panel Heading Back to the Future, Part 3

Runke: We’ll conserve some cash so we have something going into the recovery. Now is the time to be really nimble on circulation plans. We adjust circ plans monthly.

Q: Do you see any difference in the ordering patterns between your discretionary demand products vs. nondiscretionary demand?

Faith: I’d love to think that headsets are mandatory products. But they’re very discretionary. That’s why in the 2000 recession, we came out early. We think pent-up demand will come.