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Employee team members determined specific components they wanted in the new ordering and back-end operations system that would benefit dealers, consumers and CSRs. The team took a year to create the RFP.
“Once we developed a comprehensive RFP, we hired outside consultant Muldoon & Baer,” says Rizzo. “They came in for an entire year and helped us look for a vendor and work[ed] to integrate the catalog and Internet. They helped us realize that to do it right we had to integrate the front-end and the back-end.”
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- Companies:
- Mercedes-Benz USA
Melissa Sepos
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