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Charting a Course
After attending conferences and seminars on operations and fulfillment, Rizzo pulled together a team comprised of an employee from each division (e.g., customer service, dealerships, fulfillment, merchandising) to create the vendor request for proposal (RFP), which details what the company wanted from a fulfillment provider. Finally, he hired catalog consultants Muldoon & Baer to provide expertise in selecting a provider.
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- Companies:
- Mercedes-Benz USA
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