Mercedes Retools its Fulfillment Operations

“We had a parts distribution center bursting at the seams trying to handle automotive accessories, and also carry a small number of auto accessories [for the] catalog,” says Glenn Rizzo, department manager for automotive and personal accessories at Mercedes. “Dealers and customers told us they didn’t have confidence that when they ordered a product it would show up at the right time. It made us go looking for a new fulfillment partner.”