Mercedes Retools its Fulfillment Operations

In addition to offering automobiles, Mercedes is a catalog and in-store retailer of car accessories and luxury Mercedes-branded merchandise for consumers and dealers, as well as a supplier of parts to its dealerships. Fulfillment has always been done by a third party, and in August 1999, backlogs reached a critical mass of 9,000 outstanding orders. At that point, Mercedes officials began hunting for another fulfillment provider.