Mercedes Retools its Fulfillment Operations

“The transition created a lot of work for us,” says Rizzo. “Unfortunately, when you transfer from an old organization it isn’t always possible for them to provide your data in an easy format that can be transferred.

“We have a lot of other databases,” he continued. “But what is interesting is the contract; with a catalog company, you own the names. They provided us with the names but no way of translating the files.”