Mercedes Retools its Fulfillment Operations

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Connextions.net’s eBusiness system is fairly easy-to use, and was implemented in a little more than month. The system offers Mercedes a unified front- and back-end operating system. It provides CSRs, dealers and customers with real-time inventory availability and order-tracking, and it sends e-mail confirmations for online orders. The system also can recommend other merchandise if a product is out-of-stock, and it notifies customers via e-mail, phone or fax if orders will ship late.