Mercedes Retools its Fulfillment Operations

Back-Orders Reduced by 75 Percent

At the same time, Katie Muldoon, also a principal at Muldoon & Baer, guided Mercedes’ separation of its consumer catalog from the joint consumer-dealer catalog. Dividing the catalogs allowed Connextions.net to get a handle on Mercedes’ inventory issue by having separate SKUs to trace from where customer demand came. In just two months of operating under the Connextions.net system, Mercedes’ back-order dilemma had been reduced 75 percent. The goal now is to keep Mercedes at a less than 10-percent back-