A Healthy Bottom Line

CS: How large a role does technology play in the operations side of your business?

Pirie: The bigger we get, the more technologically advanced we need to be. Right now, we’re in the midst of a big technology project installing radio frequency technology. This will allow paperless stock transfers and item-by-item location of products, which will enable us to better plan space requirements and track all products to consumers. It also will enable us to eliminate some physical inventory, reduce keying errors and cycle inventory more efficiently.