Maximizing Your Housefile Potential

Customer Satisfaction—What is your level of customer service satisfaction? If your customer service is not up to par, you may be losing existing customers and turning away potential ones. Here are a few customer service standards to follow:

• Order turnaround time—24 hours: You should always try to turn around orders within a 24- hour time period. It has been shown that customers are more likely to continue buying products from your business if it is received in a timely fashion.