Mark Amtower’s Six Habits of Highly Defective People ‘Who Just Don’t Get It’

Amtower cited Viking Office Products as an example, which was bought by Office Depot a few years ago and folded into the parent firm’s multichannel operations. “Do you get the same service from Viking’s parent company?” he asked. “Not likely. Institutional memory is the lifeblood of every company. You may bask in glory, but do it quickly because it won’t last.”