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CS: What tasks are listed on the schedule?
Schneider: For example, in our call center, reps who are in a tough situation on the phone are instructed to put up a red flag. Supervisors are scheduled for set blocks of time to roam the call center floor helping those reps who’ve put up flags. This is one way in which the schedule helps keep a good workflow going.
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- Companies:
- Answernet Network
- Donnelley Group
Reported Donna Loyle
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