Managers Share Secrets of Success

Second, provide both positive and negative feedback. People need and want to know where they stand.

Third, be fair and consistent in your management approach.

Finally, weed out the bad seeds early. Otherwise, they can create havoc in your call center. If you have someone with a bad attitude or work habits, and the person can’t correct those things, it’s better to cut them loose. The culture in the office definitely will improve as a result.