Managers Share Secrets of Success

Second, balance is needed in this type of job. We have to train our staffs to look at our mission statements and create a magical shopping experience for our customers. That’s a daily challenge for any call center manager.

A third challenge is working with multiple deadlines in the call center. This is especially true for our supervisory staff. I’ve created a daily schedule for supervisors, so they see in living color what’s to be done hour by hour. The schedule is like a support system for them.