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Attendance is another challenge. We have three call centers: Gardena, Calif., Commerce City, Colo., and Oklahoma City. The centers are networked to one another, and so can take overflow calls when necessary. This helps us to deal with absenteeism when it occurs. We do not use an overflow contact center.
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- Companies:
- Answernet Network
- Donnelley Group
Reported Donna Loyle
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