Managers Share Secrets of Success

Finally, make sure you create a fun environment. Keep the mood light. Maintain perspective. My motto: Work hard, and play hard. For people to enjoy their jobs and look forward to coming to work, there has to be a sense of fun in it.

Paula Arnold, general manager
The Americana Co., Gardena, Calif.
Merchandise: blank, imprintable apparel products sold to screen printing shops and other businesses
Contact center employees: 15 to 25