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CS: What advice would you give a new contact center manager?
Pitkow: Always be fair to employees. Treat them with dignity and respect, because that’s the way you want them to treat your customers. Instill steady behavior, and do so in a firm and loving way.
Second, know every single aspect of your company and its products. Be an encyclopedia of its strategy, merchandise, policies and thinking.
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- Companies:
- Answernet Network
- Donnelley Group
Reported Donna Loyle
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