Managers Share Secrets of Success

By Reported Donna Loyle , Editor In Chief and Catalog Success

CS: Happy with AnswerNet, your overflow contact center?
Pitkow: They have fantastic people. I was skeptical of using an outside call center at first, but I also know that we wanted to have 24/7 coverage, and yet we’re a small company and couldn’t afford to keep our in-house call center open that many hours.