Managers Share Secrets of Success

Catalog Success: What are your top challenges, and how do you overcome them?
Schneider: We’ve been steadily ramping up for the past five years. My staff of customer service reps has tripled since then. Because of the growth, I have to pay close attention to the staffing needs of the call center, the interviewing, hiring and training processes, all of which can be time-intensive. I have to remain flexible with my own schedule, so I can interview and do some training.