Managers Share Secrets of Success

Finally, plan effectively. Of our annual total shipments, 60 percent go out in one week: the first week of December. We have to be ready for that. We start in January, reviewing where the bottlenecks were, tweaking plans. The call center goes to 12-hour shifts. It’s exciting to be hitting our sales projections. Our owners bring in snacks and make a festive time of it.