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CS: What advice would you give a new contact center manager?
Perry: Thank people for a job well done. You don’t have to give prizes and pizzas, although that’s nice. People really just want to know you appreciate their hard work.
Also, be available, listen and provide honest feedback, even when it’s tough to do.
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- Companies:
- Answernet Network
- Donnelley Group
Reported Donna Loyle
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