Managers Share Secrets of Success

The second challenge — and this may be unique to us because we’re part of the marketing team, but we have different functions from the other team members — is communicating the fact that we can’t all go to lunch at the same time. And we have to chip in when needed to work on other projects between taking calls. We’ll proof the catalog and e-mails, and resticker and stuff envelopes going to our gift-giving customers. I think it’s good for the sales and service team, however, to learn other functions of the company besides just the phone.