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From setting schedules for supervisory duties, to mystery-shopping overflow call centers, to setting bonus structures for seasonal workers — four catalog and contact center managers reveal how they tackle daily challenges.
Debbye Schneider, contact center manager,
Fire Mountain Gems, Grants Pass, Ore.
Merchandise: jewelry-making supplies to consumers and businesses
Contact center employees: 85 to 104
Overflow/after-hours contact center: Donnelly Communications
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- Companies:
- Answernet Network
- Donnelley Group
![](https://www.mytotalretail.com/thumb/?src=/wp-content/uploads/sites/14/2013/10/5-tools-for-mobile-marketing.jpg&w=51&h=51&c=true)
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