Make Industry Benchmarks and Best Practices Work for You

Processing returns and exchanges. If you process returns and exchanges within 48 hours, you’ll reduce the number of customer service calls and related costs.

CONCLUSION

While knowing your current performance levels and setting goals are important, invest some time, effort and money watching your competitors. For instance, if you currently ship orders within 72 hours and you set your goals to ship within 48 hours, how does this compare to your competition? Are they shipping the same day? If so, set your short-term goal to shipping within 48 hours and your long-term goal to shipping same-day.