Majority of Catalogers Offer Loyalty Programs for Free

* 73.7 percent of supermarket and grocery store respondents use face-to-face interactions to invite customers into their loyalty programs;

* 64.7 percent of hotel and restaurant respondents have a proprietary loyalty program in place, rewarding customers with their own products/services; and

* according to retail and department store respondents, member upgrades are the rewards most likely to be redeemed, with an average of six out of a possible seven doing so.