Traveling Through Digital Waters

What’s the secret of Magellan’s success? McManus attributes his company’s growth to sticking by its founding principles of delivering high- quality goods and spit-polished customer service. “We are still very hands-on and very customer driven,” McManus explains. “We spend a lot of time with our travelers who phone us. We don’t use a fulfillment house to take the calls because of the amount of information we like to pass on to our customers regarding how to use our products.”