Why Am I Losing My Online Canadian Shoppers? - Page 5 of 8

By Marcel Caballero

I patiently wait a week and lo and behold my package arrives along with an envelope attached from the Canadian Border Services Agency. It’s an invoice for unpaid taxes, duties and brokerage fees. Canada’s Harmonized Sales Tax (HST) applies to all goods sold in Canada, and most Canadians are accustomed to paying it every day. What most don’t know is it gets applied to online purchases as well, and if it wasn’t collected on your website then it gets applied at the border. Next is a 6 percent import duty because the case was made in China, plus $15 brokerage fees and suddenly my $30 case has cost me another $30 in additional fees. That’s the last time I order from your website.

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Marcel Caballero Author's page

Marcel Caballero is business development manager for Stalco, a logistics and fulfillment company providing a gateway to the Canadian market. Since 1994 Stalco has been assisting U.S. companies with all of their Canadian logistics needs, including importation, customs clearance, Health Canada compliance, storage, inventory management, pick-and-pack fulfillment services, and shipping. Stalco works to ensure your product gets into the Canadian market in a matter of days while guaranteeing the lowest shipping rates, and without customs delays or surprise charges for duty and taxes.