Why Am I Losing My Online Canadian Shoppers? - Page 3 of 8

By Marcel Caballero

Most U.S. online retailers are unaware of the typical shopping experience for their Canadian customers. Let’s say I’m looking for a new case for my cell phone and I come to your website. The front end of the experience is great. Product is laid out nicely, prices clearly stated, efficient shopping cart and then comes the checkout. As soon as I start to enter my address, I hold my breath to see how bad the shipping costs are going to be (if you even offer delivery to Canada). I already know that “Free shipping on orders over $25” won’t apply to me.

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Marcel Caballero Author's page

Marcel Caballero is business development manager for Stalco, a logistics and fulfillment company providing a gateway to the Canadian market. Since 1994 Stalco has been assisting U.S. companies with all of their Canadian logistics needs, including importation, customs clearance, Health Canada compliance, storage, inventory management, pick-and-pack fulfillment services, and shipping. Stalco works to ensure your product gets into the Canadian market in a matter of days while guaranteeing the lowest shipping rates, and without customs delays or surprise charges for duty and taxes.