L.L.Bean Takes Top Spot for Customer Service

"Many retailers choose to sacrifice performance in one area to excel at another," said Kevon Hills, StellaService's vice president of research, in a company blog post yesterday. "L.L.Bean takes a holistic approach to service and it truly strives to be the best in every service area."

L.L.Bean's improvement in both shipping and chat helped it beat out June's overall service leader, J.Crew. Rounding out the top five in July's rankings were Mr. Porter, Net-a-Porter, Revzilla and Ralph Lauren, respectively.