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18. Strategic planning. Libey advises, meet daily, follow strategic plans, tweak them, change them a little, but always stay with the focus, culture and niche dominance.
19. Communication. Top tier companies communicate at every level, Libey said. “Everybody’s got the same story, goal, vision and is doing what they’re supposed to do,” he pointed out. “They communicate to customers who communicate back, and to vendors who also communicate back. They have a successful sphere of communication. Other companies, keep it all a secret.”
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