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Paula Balzer
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For exceptional customer service, retailers should be proactive, deliver customer expectations while keeping promises, and ask for feedback.
Suggest Online Shopping
In just a year's time, Cyber Monday sales have grown a monstrous 30 percent. To attract shoppers, many online stores are offering free shipping with the purchase of their (discounted) items, making online shopping just as easy and affordable as in-store.
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Paula Balzer
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