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Paula Balzer
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- ShopSaavy: This app allows one to scan a barcode of an item and see the price of that same item at other retail brands. Once consumers find a satisfactory price, they can also purchase items via the app.
- RedLaser: Similar to ShopSaavy, this app gives consumers items on sale that are related to the one they've scanned. If consumers wish to locate these items, the app offers a map that shows them the way.
- If consumers are up for giving bidding a try, Myibidder Sniper for eBay is an app that actively lets users bid on multiple items at a time. Users receive push notifications when someone else has increased their bid.
Customer Service
In order to avoid a poor customer service reputation, retailers have provided other innovative outlets to satisfy consumer product questions and needs. Social media has been incredibly helpful for companies to manage feedback as well as maintain a reliable customer feedback tool. Social media has become a simpler method of communicating, and retailers have appreciated the honest feedback. Twitter and Facebook serve as interactive tools, providing immediate customer feedback.
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Paula Balzer
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