Last-Minute Readiness

The first one began, "Reminder: You're looking at the most up-to-date order information available. These are the same data our Customer Care representatives use to track your order." What a nice way to say, "Don't call us." KB made me part of its team and gave me the most current information.

The second one said if I ordered by the deadline, my order would arrive on or before Dec. 24, even if the company had to upgrade the shipping method. The item arrived when promised without upgrading.