Key Performance Indicators: 10 to Track.

When selecting KPIs, choose ones that are quantifiable and therefore can be tracked. For example, a KPI to improve customer service can’t be accurately measured. Pass on the “so what” KPIs that might be measurable but little, if any, corrective action can be taken from them. And don’t try to track too many, either. It isn’t about the number of KPIs you can identify to impress your boss; it’s about the quality of the KPIs critical to your business.