Key Performance Indicators: 10 to Track.

10. In-stock position/ backorder rate. Both are critical to customer satisfaction. If 90 percent or more of your items are in stock before your catalogs hit in-home, you’ll be in good shape when the orders start coming in. Then your merchandising team can concentrate on chasing the winners vs. trying to fulfill initial orders. What’s more, your customer satisfaction rate will increase and so will your customer repeat factor.