Kate Spade's Customer Service is Ready for Holiday 2014

StellaService, a customer service benchmarking company, reported that Kate Spade took the top spot for best overall customer service in September 2014, up six spots since August. StellaService ranks 138 retailers by a daily evaluation in customer care channels that's reviewed at the end of each month. To earn its top overall ranking, Kate Spade excelled in the email category. The retailer achieved 100 percent "Issue Resolution" and averaged about just three hours to reply to customers’ emails, a key customer service benchmark to keep your eye on this holiday season.