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Joe Keenan
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In addition to privacy, the other issue that needs to be addressed before voice-enabled commerce becomes a legitimate option for retailers and consumers is how payments will be handled. A consumer browsing their phone while waiting at an airport gate isn't going to be willing to say their credit card number aloud to make a purchase. The solution may involve having payment information on file with retailers or using a virtual wallet like Google Wallet.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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