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Joe Keenan
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Companies like Vlingo, which can voice-enable any mobile app, and Nuance, a provider of voice and language solutions, are leading the way when it comes to voice technology. Symago, an IT company that specializes in interactive voice response (IVR) systems, has developed technology that lets consumers call into a voice-enabled website that integrates voice XML (vXML) with an IVR system. This vXML standard allows the human voice to access websites built with this technology. On vXML-incorporated sites, consumers can perform typical web-browsing functions such as perusing content and navigating through links and pages — entirely over the phone.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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