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Joe Keenan
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This isn't the first time retailers have dabbled with voice recognition systems, however. They've long used such programs for customer service, but now they're beginning to examine the viability of the technology on the front-end of the buying process. Take eBay for example. Its Android app has voice-enabled search capability, allowing users to simply say what they're looking for rather than typing it in on a cumbersome mobile keypad. Granted they can't yet purchase that item by speaking into their phone, but that day appears to be coming.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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