Cover Story: Full Speed Ahead
J&P Cycles leans on superior customer service to drive through a treacherous stretch
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Joe Keenan
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Channel Shift
After averaging close to 10 percent growth over the past five years, this year, like most other companies, J&P has been victimized by the down economy. With "flat" sales — a win for most these days — in an increasingly competitive marketplace, J&P has begun to shift its focus to the web for future growth. While keeping its four catalog titles — Harley-Davidson, Metric Cruiser, SportBike and Vintage — as part of its marketing mix, albeit with reduced circulation, J&P has made significant investments online this year. It's relaunched its website, for instance, and doubled web staff over the past year-plus.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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