Cover Story: Full Speed Ahead
J&P Cycles leans on superior customer service to drive through a treacherous stretch
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Joe Keenan
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As it continues its push online, J&P Cycles isn't leaving the foundation on which it was built: superior customer service based on personal relationships with its customers, regardless of channel. Whether it be a conversation with a sales rep at a motorcycle rally, a phone call to the company's call center or a live chat online with an experienced motorcycle technician, J&P Cycles remains dedicated to bikers as it rides the bumpy road into the future.
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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