Upselling, the Multichannel Way

Liz Kislik is president of Liz Kislik Associates LLC, a consultancy that focuses on customer satisfaction and employee success as the building blocks of a resilient, effective enterprise. You can reach her at (516) 568-2932 or lizk@lizkislik.com.

*For more on how to get your CSRs ready to deal with phone/online order taking, check out “Prepare Your Reps” under Related Content in the upper-right corner of this page.