Upselling, the Multichannel Way

In the same way your marketers think about the landing page, have them think about the termination page, which may remain open on the browser once the call is done. This either could be on the order confirmation screen if the transaction itself occurred online or on some other page the rep led customers to if the rep places the order during the call. Do you want more product pictures? A big thank-you message? Information about upcoming promotions?