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Liz Kislik
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Since the 1980s, when the majority of catalog orders began shifting from mail orders to the telephone, it’s become standard practice to not just take phone orders efficiently, but also to incorporate the upsell as a regular part of call center operations.
But it’s 2007, and the typical catalog order isn’t necessarily over the phone anymore. Consider this scenario:
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- Liz Kislik Associates LLC
Liz Kislik
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