Is There a Wall Between IT and the Rest of the Company? Part 2 of 2

IT — for good or bad (and ineffectiveness is certainly bad) — governs the productivity and profitability of this industry. How well is your company tapping its potential?

Curt Barry is president of F. Curtis Barry & Co., a multichannel operations and fulfillment consulting firm with expertise in multichannel systems, warehouse, call center, inventory and benchmarking. Learn more online at http://www.fcbco.com .