Is There a Wall Between IT and the Rest of the Company? Part 2 of 2

* Is there failure to fully use IT’s resources? Develop internally, or hire, business analysts who are interested in and dedicated to maximizing the user community’s use of the systems.

* Is there failure to hold users accountable? Don’t let the users hide behind IT flaws and shortcomings. They should know the business and need to take responsibility for understanding the applications with which they’ve been provided.