Is There a Wall Between IT and the Rest of the Company? Part 1 of 2

If a technically advanced system that fits the IT standard is selected, it may be a weak system from a business perspective. Technology by itself rarely gives a strong return on investment.

The IT department’s lack of a business focus means users never make high-level use of the systems in place. They don’t know what applications and capabilities exist in commercial systems or in previous generations of in-house developed systems.